Basement Vintage Fashion
Frequently Asked Questions & our Terms & Conditions
Can I ask before I buy?
I would always love to hear from you guys! You can get in touch with me directly here. get in touch with me directly here. I usually reply within 48 hours!. You can also follow and get in contact via our social media links on the side of the screen.
Can I return/exchange my item?
Unfortunately, Basement does not currently offer returns or exchanges. Items will be described as well as they possibly can be including all measurements and stains/tears if any. Please make sure you have read all info about an item before purchasing – please feel free to contact me if you need any more information about an item.
How much is postage & packaging?
Do I need to register to purchase an item?
Is it safe to use my card on your site?
Do you buy vintage clothing or antiques?
Yes, I do! I am always on the lookout for special, one-of-a-kind pieces in vintage clothing – if you think you have something I’d be interested in then simply send me an email!
What if my item doesn't fit me?
All measurements and item details will always be in the description to give you the best idea of what a piece is like. Unfortunately, Basement does not currently offer returns or exchanges so please make sure you have read and checked all items specifics before purchasing. If you have any worries or queries, then please do not hesitate to contact me and I will try and help you the best I can!
How long until I receive my item?
Depending on what postage & packaging option you go for at checkout, your item can be with you as soon as next day! Purchases made before 12pm will be shipped sameday and you will always receive an email letting you know when your item has been dispatched.
What are the benefits of registering?
Registering with Basement allows you to make quicker purchases as your details will already be logged with us. You will also receive emails giving you a first look into any discounts/promotions and events before everyone else!
How often do you add items to the site?
Has the item been cleaned? How do I clean my item?
Do you sell gift vouchers?
Sorry, Basement does not currently offer gift vouchers.